The Lex Files:
A Retired Blog

Best Western Responds

From Sharon Silk, a Best Western CC Response Consultant (emphasis mine):

Dear Mr. Friedman,

Thank you very much for your e mail along with your attached blog to
David Kong concerning your and Mr. Rusnak’s experience at the Best
Western Ocean View Hotel. While Mr. Kong is fully aware of your
correspondence and its contents he has asked me to follow through with
our process and with a response.

I have sent all your information to the hotel, as it was concerning that
location, and to our Quality Assurance Department. The QA department
have representatives located nationwide and they will have someone visit
this hotel and see if they can offer their assistance. I would like to
assure you this is not something Best Western International is taking
lightly. Mr. Farzam has responded to our office with a brief apology
for the situation.

I wish to thank you again for bringing this matter to our attention Mr.
Friedman and I hope your next stay in a Best Western is satisfactory as
your previous ones seem to have been.

Warm regards,

Sharyn Silk, CHS
CC Response Consultant
Best Western International